1. Eligibility for Returns

• Unopened & Unused Products Only:
  For most cosmetic items, returns are accepted only if the product is unopened, unused, and in its original, tamper-evident packaging. Due to hygiene standards, opened or partially used products generally cannot be returned or exchanged.
• Defective or Damaged Items:
  If a product arrives damaged, defective, or not as described, please contact our Customer Service team within 7 days of receipt. We will request photographic evidence and may authorize a return, refund, or replacement.
• Exceptions:
  In certain situations—such as allergic reactions or sensitivity issues—the case will be reviewed on an individual basis. In such cases, we may require additional documentation (e.g., a doctor’s note) before accepting a return or exchange.

2. Timeframe for Returns

• Standard Return Period:
  Customers have up to 14 calendar days from the date of delivery to request a return. Requests made after this period may not be eligible for return or exchange.
• Defective/Damaged Product Claims:
  Claims related to defective or damaged items must be reported within 7 calendar days of delivery.

3. Return Process

• Step 1 – Contact Customer Service:
  Initiate your return request by contacting our support team at support@eiracosmetics.com.
• Step 2 – Return Authorization:
  Once your request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
• Step 3 – Preparing Your Package:
  Securely package the unopened product in its original packaging. Include the RMA number on the package. We recommend using a trackable shipping method—unless otherwise instructed.
• Step 4 – Inspection and Refund/Exchange:
  Upon receipt, our quality control team will inspect the item to verify its condition and eligibility. If the product passes inspection, a refund will be processed to your original method of payment, or you may opt for an exchange. Please note that shipping and handling fees may be non-refundable except in cases of our error or defective products.

4. Refunds and Exchanges

• Refund Processing:
  Approved refunds are typically processed within 5-10 business days after the returned item is received and inspected. Please allow additional time for your financial institution to process the refund.
• Exchanges:
  If an exchange is requested, the replacement product will be shipped after the returned item is inspected and approved.
• Non-Refundable Fees:
  Any shipping or handling fees incurred during the original purchase may not be refunded, except in the case of a confirmed defective or incorrect item.

5. Additional Considerations

• Hygiene and Safety:
  Due to the nature of cosmetic products, once opened, they cannot be resold for health and safety reasons. We appreciate your understanding and adherence to these guidelines.
• Customized or Special Orders:
  Items that have been made to order or specially customized (such as limited edition products) are not eligible for returns unless the item is defective or incorrectly fulfilled.
• Policy Modifications:
  We reserve the right to modify or update this return policy at any time. Any changes will be posted on our website, and the policy in effect at the time of purchase shall apply.

6. Contact Us

If you have any questions or concerns about our returns policy, or if you need assistance with a return, please reach out to us via:

Email: support@eiracosmetics.com