We’re a small, independent beauty brand based right here in Alaska. We pour our hearts into every product and strive to deliver the highest quality experience for you. While we do our best to ensure timely delivery, please bear with us when things don’t go exactly as planned—after all, we’re only human, and sometimes a holiday or the remoteness of Alaska might mean a little extra time is needed. We may not match the speed of larger retailers, but we take pride in offering a personal, one-on-one touch that makes you feel truly valued. Thank you for understanding and supporting our journey!

At Eira Cosmetics, we are committed to making your shopping experience smooth and transparent. Once your order is placed, our team works diligently to process and ship your items within 1-2 business days. We offer transparent flat-rate fees of $12 or free shipping on orders over $90. Because we are in a remote location, shipping times are typically 5-10 business days-sometimes more.

During holidays shipping can take a bit longer due to circumstances beyond our control. 

We provide tracking number once the order is shipped. Currently we are not offering expedited shipping.

For lost and damaged packages, please contact our customer service at support@eiracosmetics.com

 For international orders, rates vary depending on the destination, and customers are responsible for any additional customs fees or taxes. Currently we are only shipping to Canada and the United States All orders are securely packaged to ensure their integrity during transit. You will receive tracking information via email once your order is shipped, and our customer support team is always on hand to assist with any delivery issues. Please note that while we strive to meet estimated delivery times, unforeseen delays may occur due to external factors such as weather or carrier limitations. International shipping can often take 3-4 weeks due to customs and other things that are unfortunately beyond our control.

You will receive tracking numbers once the order is shipped.

For lost and damaged packages, please contact our customer service at support@eiracosmetics.com

These policies can be changed at any time, please check periodically. Thank you for your support!